Common Questions

What is the delivery time for my order?

When you order from Linoras-Atelier, the delivery time may be different from what you are used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and shipping costs. This allows us to offer our products at very competitive prices.

The average delivery time is 5 to 10 business days (Mon-Fri, excluding holidays).

What should I do if I haven’t received my order yet?

Due to high demand for our products, your item may arrive later than expected. We appreciate your understanding. If the expected delivery time has passed and you still haven’t received your order, please email us at info@linoras-atelier.com. We will then investigate the status of your package.

I want to exchange/return my order. How do I do this?

To return an item, please contact our customer service at info@linoras-atelier.com. Include your name, order number (e.g., #0000, as provided in your confirmation email), and the reason for the return. We will provide you with the return address and confirm the return. After that, you can send the product back to us using a courier of your choice.

What are the costs of returns?

Returns are at your own expense. The cost will depend on the courier you choose. Please consult the courier’s website for detailed pricing information.

What are the conditions for returning my product(s)?

You have a 14-day return period, starting from the day you receive the item. The following conditions apply:

You can only return the product if:

  • The return period has not expired;

  • The product is in its original packaging with all labels intact;

  • The product has not been used.

Which payment methods can I use?

We accept payments via credit card and PayPal. If you’re unsure whether your payment method is accepted, follow the steps on the payment page to view all available options.

All transactions are processed via secure and reliable payment systems, ensuring 100% safety.

What if I haven’t received a confirmation email for my order?

This should not happen. Please send an email with your full name and email address to info@linoras-atelier.com. We will assist you promptly.

Can I cancel my order?

If you want to cancel your order for any reason, please email us as soon as possible at info@linoras-atelier.com. Include your name, order number (e.g., #0000, from your confirmation email), and the reason for cancellation.